Franchise Support Specialist


Summary: We are seeking a highly organized and customer-focused Franchise Support Specialist to join our team. The successful candidate will provide comprehensive support to our franchisees, assisting them with various aspects of franchise operations, business development, and problem-solving. The ideal candidate will have strong communication skills, a solid understanding of franchise management, and a commitment to helping our franchisees succeed.



Responsibilities:

 Franchisee Support:

  1. Act as the primary point of contact for franchisees, addressing their questions, concerns, and requests in a timely and professional manner.
  2. Provide ongoing support and guidance to franchisees in areas such as operations, marketing, sales, training, and human resources.
  3. Develop and maintain strong working relationships with franchisees to ensure their satisfaction and success.

 Training and Onboarding:

  1. Assist in the development and delivery of training programs for new and existing franchisees.
  2. Support franchisees during the onboarding process, ensuring they have the necessary resources, information, and tools to operate their franchise effectively.

Operations and Compliance:

  1. Monitor franchisee compliance with company policies, procedures, and brand standards.
  2. Provide assistance in the development and implementation of operational systems, processes, and best practices to improve franchisee performance.
  3. Conduct periodic audits and evaluations of franchise locations to ensure adherence to company standards and identify areas for improvement.

Problem Solving and Issue Resolution:

  1. Troubleshoot and resolve operational, financial, or personnel issues that arise within franchise locations.
  2. Collaborate with internal departments and external vendors to address franchisee needs and concerns.
  3. Escalate complex issues to appropriate team members or management for resolution as needed.

Reporting and Documentation:

  1. Maintain accurate records and documentation related to franchisee support activities.
  2. Prepare regular reports on franchisee performance, identifying trends, challenges, and opportunities for improvement.
  3. Assist in the development of franchisee communications, such as newsletters, webinars, and training materials.


Qualifications:

  1. Bachelor's degree in business administration, hospitality management, or a related field.
  2. Minimum of 2-3 years of experience in franchise management, operations, or a similar role.
  3. Excellent communication, interpersonal, and customer service skills.
  4. Strong problem-solving abilities and a solution-oriented mindset.
  5. Ability to work independently and manage multiple tasks and priorities effectively.
  6. Familiarity with franchise laws, regulations, and best practices.
  7. Proficient in Microsoft Office Suite and comfortable with learning new software and technology as needed.
  8. Willingness to travel occasionally to provide on-site support to franchisees.

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