Belizzo - Jobs

Current Job Openings

Store Crew

Summary:

We are seeking a friendly, energetic, and customer-focused Store Crew/Barista & Cashier to join our team. The successful candidate will be responsible for providing exceptional customer service, preparing high-quality beverages, and performing cashier duties at our cafe. If you have a passion for coffee and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you.


Responsibilities:

Customer Service:

  1. Greet customers with a warm and friendly demeanor, providing prompt and attentive service.
  2. Listen carefully to customer orders, answer questions, and make suggestions as needed.
  3. Maintain a clean and welcoming environment, ensuring that tables, chairs, and countertops are kept tidy.

Beverage Preparation:

  1. Prepare coffee, tea, and other beverages according to company standards, ensuring consistency in taste and presentation.
  2. Follow proper brewing techniques and maintain knowledge of current coffee offerings and seasonal specials.
  3. Clean and maintain coffee equipment, ensuring it is in good working order.

Cashiering:

  1. Accurately process customer orders and payments, using the point-of-sale system.
  2. Handle cash transactions, give correct change, and balance the cash register at the beginning and end of each shift.
  3. Maintain an organized and clean workspace around the register.

Inventory and Stocking:

  1. Assist in maintaining adequate inventory levels of coffee beans, syrups, milk, and other supplies.
  2. Restock shelves, condiment stations, and display cases as needed.
  3. Inform management of low inventory or supply issues in a timely manner.

Teamwork:

  1. Work collaboratively with fellow team members to ensure smooth operations and a positive customer experience.
  2. Support other staff members in their tasks, providing assistance as needed.
  3. Participate in team meetings and training sessions to stay updated on company policies and procedures.

Health and Safety Compliance:

  1. Adhere to local health and safety regulations, maintaining a clean and safe work environment for staff and customers.
  2. Follow proper food handling and sanitation procedures.


Qualifications:

  1. Prior experience as a barista or in a similar customer service role is preferred, but not required.
  2. Basic knowledge of coffee and brewing techniques is a plus.
  3. Excellent communication and interpersonal skills.
  4. Ability to work well in a fast-paced, team-oriented environment.
  5. Strong attention to detail and ability to multitask.
  6. Ability to stand for extended periods and lift up heavy stocks.
  7. Availability to work a flexible schedule, including weekends and holidays.

Franchise Support Specialist


Summary: We are seeking a highly organized and customer-focused Franchise Support Specialist to join our team. The successful candidate will provide comprehensive support to our franchisees, assisting them with various aspects of franchise operations, business development, and problem-solving. The ideal candidate will have strong communication skills, a solid understanding of franchise management, and a commitment to helping our franchisees succeed.



Responsibilities:

 Franchisee Support:

  1. Act as the primary point of contact for franchisees, addressing their questions, concerns, and requests in a timely and professional manner.
  2. Provide ongoing support and guidance to franchisees in areas such as operations, marketing, sales, training, and human resources.
  3. Develop and maintain strong working relationships with franchisees to ensure their satisfaction and success.

 Training and Onboarding:

  1. Assist in the development and delivery of training programs for new and existing franchisees.
  2. Support franchisees during the onboarding process, ensuring they have the necessary resources, information, and tools to operate their franchise effectively.

Operations and Compliance:

  1. Monitor franchisee compliance with company policies, procedures, and brand standards.
  2. Provide assistance in the development and implementation of operational systems, processes, and best practices to improve franchisee performance.
  3. Conduct periodic audits and evaluations of franchise locations to ensure adherence to company standards and identify areas for improvement.

Problem Solving and Issue Resolution:

  1. Troubleshoot and resolve operational, financial, or personnel issues that arise within franchise locations.
  2. Collaborate with internal departments and external vendors to address franchisee needs and concerns.
  3. Escalate complex issues to appropriate team members or management for resolution as needed.

Reporting and Documentation:

  1. Maintain accurate records and documentation related to franchisee support activities.
  2. Prepare regular reports on franchisee performance, identifying trends, challenges, and opportunities for improvement.
  3. Assist in the development of franchisee communications, such as newsletters, webinars, and training materials.


Qualifications:

  1. Bachelor's degree in business administration, hospitality management, or a related field.
  2. Minimum of 2-3 years of experience in franchise management, operations, or a similar role.
  3. Excellent communication, interpersonal, and customer service skills.
  4. Strong problem-solving abilities and a solution-oriented mindset.
  5. Ability to work independently and manage multiple tasks and priorities effectively.
  6. Familiarity with franchise laws, regulations, and best practices.
  7. Proficient in Microsoft Office Suite and comfortable with learning new software and technology as needed.
  8. Willingness to travel occasionally to provide on-site support to franchisees.